Community Corner
Achieving Excellence In Customer Service: Supporting Children and Families
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Who are your "customers" and what do they expect from you? -
What can you do to ensure that your organization is known for its excellent service? -
Why is "customer service" so important when budgets are tight?
This free training covers the essential knowledge and skills you need to answer these questions and more.
During this 4-hour training, you will learn:
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- The importance of creating a culture of excellence using customer service standards.
- The different types of “customers” you interact with.
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- The 5 Dimensions and 3 Components of excellent service.
- Core communication skills for creating positive interactions with customers.
- How to use assessment data to improve the quality of your organization’s customer service.
First 5 Santa Cruz County offers this training for FREE to managers,supervisors, staff, interns and volunteers who work with children and
families in nonprofit organizations, local government agencies, schools
and school districts.
Register here by March 27th: http://first5scc.org/achieving-excellence-customer-service-3
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